S08 · business case simulation

An LLM support assistant with no success criteria

People, data and outputs in this scenario are simulated. Each stage is recorded when you commit; the reveal comes after.

5stages
40 minabout
0stages committed

The brief

An online retailer's chief operating officer (simulated) says: "Our support costs are too high. Build us an LLM assistant." No target, metric or scope is given. Data is released in stages as you ask for it. All data and opinions are synthetic or simulated; costs are hypothetical.

Stage 1 of 5

You get one round of questions before the first data release.

Which clarifying questions matter most? Select all that apply.

What are contacts about (intent mix), and which intents drive cost?What counts as success (cost per contact or per resolved issue), and what must not get worse (satisfaction)?Which LLM vendor does the COO prefer, given the existing cloud contract and procurement terms?Which systems would the assistant need to read or act on (order status, returns, payments)?Can we run a controlled pilot, and on what unit (session, customer)?